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Frequently Asked Questions

We’d be surprised if you didn’t have questions. Here are a few of the most common questions we get. And we’re always available to answer more.

  • 1.Do you offer LiveScan fingerprinting services?

    Yes, we offer LiveScan fingerprinting on Suprema RealScan-G10 fingerprint scanners. We can then use the captured fingerprints for electronic background check requests or print-to-card physical requests in a variety of formats.

  • 2.What background checks can you obtain for me?

    We currently offer FBI, US state, and Canadian RCMP background checks. You can view more details about each of these services here.

  • 3.Can’t I get background checks and vital records myself?

    It depends. In many cases, yes, you can request these records on your own. The difficulty comes in navigating the different processes, nuances, and requirements that vary from one country, state, county, and city to the next. Things like notary requirements, special certifications that must be requested for apostille eligibility, or limited payment methods like check or money orders make these processes exponentially more difficult for people outside of the country.

  • 4.How do you protect my personal information?

    Security and privacy is our topmost priority. Sensitive personal information is only captured when necessary, is stored in encrypted form, and is destroyed upon completion of services.

    Additionally, only select personnel have access to sensitive personal information, and our access systems enforce highly secure passwords and multi-factor authentication.

  • 5.Are you partnered with any government agencies?

    No, because they typically don’t partner with service providers. If they partner at all, it’s typically with a few, large channeling operators, many of which only work with providers like us and do not work with individuals directly.

    Instead, each agency has their own set of processes and requirements. We work directly with each agency to ensure absolute clarity in their processes to ensure the final documents received meet the requirements of your requested documents.

  • 6.Where are you located?

    Our primary operations are based in Austin, Texas. In-person fingerprinting services are fully mobile and offered in North America and Europe. Our document retrieval services are currently available for the US, UK, and Canada.